Resident engagement strategy example/ template

Resident Engagement Strategy for [building name]

Introduction

This document outlines the resident engagement strategy for [building name/ address]. Our commitment is to ensure the safety and well-being of residents by actively involving you in building safety decisions. This strategy is designed in accordance with the guidelines set forth for principal accountable persons and accountable persons, emphasising transparency, inclusivity, and collaboration.

Purpose

The purpose of this strategy is to detail the mechanisms through which residents aged 16 and above, and owners of residential units at [building name], will be engaged in decisions related to building safety. This includes the management of the building, the management of building safety risks, and any other decisions that fall under the responsibilities of the accountable persons.

Legal Duties

In compliance with our legal obligations, we will:

• Prepare and act in accordance with this engagement strategy.
• Regularly review, revise, and maintain records of this strategy.
• Provide the latest version of the strategy to all accountable persons and residents.
• Consult with residents, owners, and accountable persons, incorporating their feedback into the strategy.

Strategy Overview

1. Information provision

• We will keep residents and unit owners informed about building safety decisions, including the nature of the work, the timeline, and the entities responsible for execution.
• Information will vary depending on the type of decision and level of impact, however – examples include: safety updates; maintenance and repair; building safety/ risk assessments; community Initiatives and events; changes to emergency contact Information; policy changes and updates; construction and development news. [delete/ edit as appropriate]
• Information will be circulated through email, post and physical notice boards in communal areas. [delete/edit as appropriate – be specific]

2. Soliciting opinions

• Where decisions are to be made that directly impact you, we will seek your opinion. This will be done through email; post; resident meetings; and digital polls via the BlockPro platform. [delete/ edit as appropriate – be specific]
• Special attention will be given to the timing of maintenance or safety work to minimise disruption.

3. Collecting and utilising feedback

• We will ensure all feedback is reviewed and considered, with responses and actions communicated back to you in a timely manner.

4. Accessibility and inclusion

• Communication will be made accessible to all residents, with options for different languages, large text, braille, and audio formats upon request [delete as appropriate].
• Efforts will be made to understand the unique needs of all residents, ensuring everyone has the opportunity to engage. Please contact [enter name and contact details] if you have specific communication requirements.

5. Measuring engagement

• The effectiveness of these engagement strategies will be assessed through the level of active participation – including the number of responses to correspondence, surveys and/or attendance at meetings.
• Regular reviews will be conducted to adapt and improve our engagement methods, ensuring high levels of satisfaction and participation.

6. Review and revision

• This strategy will be reviewed at least every two years, following consultations, or after significant building alterations.
• All reviews will be recorded, and the strategy will be revised as needed to reflect feedback and changing circumstances.

Distribution and Consultation

• All accountable persons, residents and owners will receive a copy of this strategy, with consideration to individual communication preferences and needs.
• Consultations on the strategy will occur after its initial distribution, any significant updates, and as part of the regular review process. These consultations will last a minimum of three weeks.

Conclusion

The resident engagement strategy for [block name] is centred on creating a safe, inclusive, and collaborative environment for all residents and owners. Through clear communication, active solicitation of feedback, and a commitment to continuous improvement, we aim to foster a community where every voice is heard and valued in the pursuit of building safety.